Semi Bilingual Customer Service Expert

We’re looking for a Semi Bilingual Customer Service Expert to join our team in Bogotá at Connecta. In this role, you will be responsible for accurately, efficiently, and timely indexing documents through automation (Power Apps). The platform will upload the documents into the operational system in accordance with relevant procedures, checklists, and service level agreements.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A semi-bilingual communicator with intermediate English proficiency (B1+) ready to grow in a global environment. <...