Senior Analyst- Reporting & Business Insights

Overall objectives

To deliver timely accurate and actionable insights through structured reporting on system health performance availability and incidents.

To translate technical observability data into meaningful reports and dashboards that support IT leadership operations and business decision-making.

To measure key reliability and operational metrics (e.g. MTTR MTTD uptime SLA/SLO compliance) and provide performance transparency.

To support a data-driven culture of continuous improvement within I&O by surfacing trends anomalies and recurring issues.

Role specific responsibilities

Develop automate and maintain dashboards and reports that track observability metrics infrastructure health and incident KPIs.

Produce executive-level summaries operational scorecards and trend analyses to support strategic planning and performance reviews.

Align reporting outputs to key IT service management objectives including reli...