Senior Associate - CX Analytics

Job Purpose

The Senior Associate – CX Analytics provides advanced analytical, technical, and operational support to the Group CX Function at Modon.

The role is responsible for managing the Voice of Customer (VoC) program across Modon's diverse portfolio—hospitality, real estate, communities, destinations, events, and experiences—ensuring accurate feedback capture, high-quality reporting, and data‑driven insights that support decision-making at Group and Segment levels.

The role also supports the setup, governance, and continuous enhancement of Modon's CX measurement frameworks, dashboards, and analytics tools.

Roles, Responsibilities, Duties

VoC Platform Setup & Management

• Configure, maintain, and optimize surveys and workflows within the VoC platform, ensuring proper logic, triggers, conditions, and data routing.
• Oversee end‑to‑end VoC platform governance, including user permissions, segment structures...