Senior Associate, IT Help Desk

L3Harris Technologies • Herndon, Virginia • Posted June 19, 2026

Position Overview

Job Description:

The Senior Associate will deliver Tier I support for Government Iridium SATCOM services to U.S. DoD, Federal/State/Local Government agencies, and Foreign Military end users. This full-time, on-site role requires serving as a key Service Desk team member who provides professional customer service through clear verbal and written communication. Daily responsibilities include the following:

  • Screening and processing user account requests and account unlock requests.
  • Validating and processing service provisioning orders using administrator web portal to activate, configuring or deactivate hand-held and mobile equipment.
  • Maintaining detailed status updates and outcomes for order inquiries, account requests, and requests for information.
  • Triaging technical support inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert.
  • Maintaining 100% accurate a...