Senior Client Support

Job Description

DUTIES & RESPONSIBILITIES:

• Extensive knowledge of platform system and tools
• Manages subordinate staff in the day-to-day performance of their jobs
• True first level manager
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Has some authority for personnel actions with support of the director
• Trains team on best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• A specialist on complex technical and business matters
• Ensure the CRM team is fully trained on our products and services to effectively cross sell our suite of products
• Supervise the crafting of proposals, identification of at-risk partnerships, resolution of dilemmas and identification of growth opportunities
• Liaise with Product team ...