Senior Cloud Operations Manager

HKT • Singapore, Singapore • Posted July 14, 2026

Position Overview

Role Overview

As the Senior Manager of Cloud Operations & Platform Support, you will be the guardian of our cloud ecosystem’s stability, scalability, and performance. You aren’t just managing a team;
you are orchestrating a high-stakes environment where uptime is the gold standard and continuous improvement is the cultural norm.


You will lead a team of talented engineers, serving as the bridge between technical execution and strategic business goals. Whether you’re acting as the Incident Commander during a critical outage or steering the team toward CMMI maturity, your focus remains on delivering a seamless, high-quality experience for our stakeholders.

Core Responsibilities



1. Operational Excellence & SLA Management

  • Ticket Lifecycle: Oversee the validation, categorization, and assignment of all incoming tickets to ensure no issue falls through the cracks.

  • SLA Governance: Rigorously monitor Service Level Agr...