Senior Customer Service Specialist

TDCX • bogotá, bogotá, distrito capital • Posted June 13, 2026

Position Overview

Overview

We are conducting a customer service campaign for a premium sportswear and yoga accessories brand. Interactions will take place through chat, phone calls, and emails.

Responsibilities

Assist customers with any problems they encounter with their orders and ensure a smooth resolution process.

Qualifications

Advanced English skills and exceptional communication abilities.

Benefits

  • Competitive Compensation: Basic Salary 2,848,000 + 100,000 health allowance + 15% performance bonus + all legal benefits.
  • Top-Notch Training: Based on seasonal needs, this could be one week of training or two + one week of transitional nesting.
  • Schedule: Work 42 hours per week with a fixed schedule between 7:00 a.m. and 9:30 p.m., including two days off per week.
  • Contract Benefits: Permanent contract that includes all legal benefits.
  • Start Date: 06 of July 2026.
  • Location: Work on-site at Conn...