Senior Customer Services Officer

HKT • Hong Kong, Hong Kong • Posted July 15, 2026

Position Overview

Your role:



  • Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.




  • Work closely with internal and external parties to ensure timely and professional service to customers




  • Handle and resolve the problem cases independently




  • Perform any ad hoc tasks as assigned


    • Requirements: 


  • HKCEE / DSE or above in any disciplines




  • IIQE Paper 1 & 3 required




  • Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit




  • Shift duty is required


    • We Offer:


  • Performance bonus




  • Medical and dental insurance coverage




  • Structured training programme




  • C...