Senior Customer Success Lead Night Shift (Alabang Onsite)

A cloud-based solution provider in Muntinlupa is looking for a Customer Engagement & Support Lead to manage customer interactions and oversee a team of Customer Success Representatives. The ideal candidate has significant experience in customer success within the SaaS model and strong analytical skills to interpret various customer health metrics. This role requires onsite work in Alabang during the night shift, along with the ability to conduct training and optimize customer engagement efforts.
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