Senior Customer Success Manager

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

• Onboard new customers while validating and identifying their needs, key project timelines, potential challenges and risk factors
• Understand, advocate and document the customer’s use case, architecture and roadmap
• Drive the adoption and implementation of Kong product features by leading hands‑on product demonstrations and technical workshop sessions
• Work with customers to explore new use‑cases and expand Kong’s API platform usage
• Document path to ROI through Joint Success Plan and playback business value
• Build active and meaningful relationships with customers, and emerge as their trust...