Senior Customer Support Analyst

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Senior Customer Support / Operations Analyst (AxiomSL)

We’re looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to Senior Manager, Client Support Services. In this role, you’ll be a key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform.

You’ll play a cr...