Senior Customer Support Engineer
Persistent Systems • Mumbai, Maharashtra • Posted June 03, 2026
Position Overview
About Position:
This role is for a Technical Customer Support / SaaS Support Engineer who supports external customers using a cloud-based (SaaS) telecom platform. The person will troubleshoot technical issues, analyze logs, APIs, network and connectivity problems, and work closely with internal engineering teams to resolve escalated issues. The role involves 24*7 B2B mission critical support, strong customer communication, and hands-on work with telecom technologies (LTE/5G), cloud systems, and troubleshooting tools.
Role: Senior Customer Support Engineer
Location: All Persistent Location
Experience: 4 to 10 years
Job Type: Full Time Employment
What You'll Do:
Provide technical support to external customers and ensure great customer experience
Troubleshoot SaaS application issues related to software, APIs, connectivity, networks, and file transfers
Log and track customer issues in the case management system
Coordinate with internal ...
This role is for a Technical Customer Support / SaaS Support Engineer who supports external customers using a cloud-based (SaaS) telecom platform. The person will troubleshoot technical issues, analyze logs, APIs, network and connectivity problems, and work closely with internal engineering teams to resolve escalated issues. The role involves 24*7 B2B mission critical support, strong customer communication, and hands-on work with telecom technologies (LTE/5G), cloud systems, and troubleshooting tools.
Role: Senior Customer Support Engineer
Location: All Persistent Location
Experience: 4 to 10 years
Job Type: Full Time Employment
What You'll Do:
Provide technical support to external customers and ensure great customer experience
Troubleshoot SaaS application issues related to software, APIs, connectivity, networks, and file transfers
Log and track customer issues in the case management system
Coordinate with internal ...