Senior Data Analyst, Customer Operations

About the Role

As the first Senior Data Analyst embedded in Customer Operations, you will build the CS Analytics function and own analytics and operational insights for the department. You will partner closely with Customer Operations leadership, Product, Finance (RevOps), and Data Engineering to build trusted reporting, improve operational rhythms, and drive measurable outcomes across retention, expansion, customer health, and support efficiency.

Responsibilities

• Own Customer Success and Customer Operations measurement
  • Define and maintain core metrics and business definitions across the customer lifecycle, including onboarding milestones, time-to-value, engagement, customer health, renewals, expansions, and churn.
  • Create clear documentation and enable consistent interpretation across Customer Success Operations, RevOps, Finance.
  • Establish instrumentation and data quality requirements with Data Engineering to ensure ...