Senior Desktop Support & Quality Assurance Analyst

Link-Worldwide in Mexico, Jalisco, is looking for a Quality Management Specialist to facilitate quality management systems and conduct quality audits. You will monitor service desk agents, provide insights through data analysis, and enhance agents' skills with targeted training.

The ideal candidate has 1–3 years' experience, advanced English skills, and a basic understanding of ITIL concepts. Join us to make a difference in customer service quality while enjoying a supportive work environment.