Senior Director of Customer Experience
CommonWealth Central Credit Union • California, San Jose • Posted July 21, 2026
Position Overview
Senior Director of Customer Experience
Senior Director of Member Engagement & Financial Wellness
Come be a Difference Make r with us. We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financial Wellness, who will help drive CommonWealth Central Credit Union's dedication to its membership while improving their financial well-being. You will serve as a strong steward of our brand and take responsibility for CommonWealth's member experience across all channels, while being a key influencer of performance.
As our Senior Director of Member Engagement and Financial Wellness, your major responsibilities will include:
Senior Director of Member Engagement & Financial Wellness
Come be a Difference Make r with us. We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financial Wellness, who will help drive CommonWealth Central Credit Union's dedication to its membership while improving their financial well-being. You will serve as a strong steward of our brand and take responsibility for CommonWealth's member experience across all channels, while being a key influencer of performance.
As our Senior Director of Member Engagement and Financial Wellness, your major responsibilities will include:
- Coach all member-facing teams in the Credit Union's digital/remote channels, branch network on delivering an exceptional member experience.
- Train and develop member-facing staff using feedback and insights from surveys and other feedback loops.
- Develop and mo...