Senior Director of Operations

Job Summary

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

Responsibilities

• Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long‑range planning to support overall goals of the Company.
• Responsible for the discipline and morale of the programs under the vertical.
• Responsible for headcount in excess of 1000 employees. Supports the Company and the goals of the VP, Operations.
• Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
• Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
• Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds c...