Senior Engineer- Service Management- Problem Management (Emiratized Role)

JOB PURPOSE

The ITSM Problem Manager is responsible for leading the Problem Management process within First Abu Dhabi Banks IT organization. This role focuses on minimizing the impact of IT incidents by identifying root causes driving permanent solutions and preventing recurrence. The Problem Manager works across technical teams to ensure effective resolution of problems adherence to ITSM best practices and a culture of continuous improvement in service delivery. This position requires strong collaboration and communication to influence stakeholders and facilitate proactive problemsolving in a fastpaced financial technology environment.

KEY ACCOUNTABILITIES

This role offers the opportunity to significantly impact service quality at First Abu Dhabi Bank by preventing issues before they escalated and ensuring our technology services run smoothly. The ideal candidate will combine technical acumen with outstanding process management and people skills to dr...