Senior Engineer, Site Reliability

We are seeking a highly skilled Senior Site Reliability Engineer to own, operate, and continuously mature our enterprise observability platform across one of the most complex hospitality and maritime technology environments in the world. This role is the engineering backbone of RCG’s observability practice — responsible for ensuring deep, reliable system visibility across 950+ applications serving 100,000+ users across Royal Caribbean International, Celebrity Cruises, and Silversea.

You will operate at the intersection of infrastructure, application performance, network intelligence, and AIOps — driving measurable improvements in mean-time-to-detect (MTTD), mean-time-to-resolve (MTTR), and overall service reliability. This is a platform engineering and standards leadership role, not a tool administration position.

Key Responsibilities:

Platform Ownership & Architecture