Senior Game Network & Player Experience Engineer

Keywords Studios in Mexico is seeking a Tier 3 Agent with customer-facing experience and a strong IT-level background. You will handle deep network and device isolation, escalate verified bugs, and document solutions for internal and client knowledge bases.

The role requires English proficiency, work hours in EST, and a Monday to Friday schedule with Mexico team leads only. You will analyze support data, improve processes, and collaborate with leadership to forecast demand.