Senior Incident Management Lead — 24x7 Operations

10Pearls is seeking an Operations Support Manager to lead critical incident processes in a 24x7 environment. You will own end-to-end incident lifecycles, ensure timely resolution, and uphold high service availability across complex, distributed technology environments.

The role requires 10+ years in service management, solid ITIL expertise, strong problem‑solving and stakeholder management skills, and experience coordinating across banking/financial services teams during major incidents.