Description
(Senior) Manager Customer & Field Force Excellence (m/f/d)
Responsibilities
Acts as business partner to support Business Units in developing and implementing integrated customer engagement strategies across field force and omnichannel approaches Owns targeting and segmentation aligned with business priorities and market dynamics Supports data-driven resource allocation across multiple engagement channels Develops and maintains reporting solutions for territory and performance management Provides regular insights and actionable recommendations to Business UnitsOwns the incentive scheme including target setting, accruals and calculations in collaboration with Finance and Business Units Works closely with Business Analytics & Insights, Commercial Learning & Development and Digital Marketing to connect insights, capabilities and execution across functions Brin...