Senior Manager, Customer Support (APAC)

Advanced Energy • Singapore, Singapore • Posted June 21, 2026

Position Overview

We are looking for an experienced Senior Manager of Customer Support to lead customer support operations across the Asia-Pacific, with a strong focus on delivering exceptional service to a diverse portfolio of multinational clients. This role bridges the gap between front-line sales, order management, engineering, and after-sales service. This role is pivotal in ensuring a seamless customer experience across direct and distributor channels, driving operational excellence, and aligning support strategies with commercial goals.

RESPONSIBILITIES:


  • Customer Service Leadership

    Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
    Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction
    Develop and implement service strategies that align with regional business goals and global standards.
    Monitor and improve key servi...