Senior Manager, Loyalty Programs - Tech

Location: Brampton, ON (Hybrid, 3 days on-site)

Language: English, advanced written and verbal communication required; bilingualism is an asset

Background Check Requirement: Upon hire

About the Opportunity

This is an exciting opportunity to shape and lead the evolution of a high‑impact customer loyalty program within a large, fast‑paced retail environment. You will play a pivotal role in designing and delivering a modern loyalty experience that drives customer engagement, retention, and long‑term growth, while ensuring a seamless transition from legacy systems to a new technology ecosystem.

Working cross‑functionally with teams across marketing, digital, operations, finance, and customer experience, you will act as the business owner of the loyalty function. Your work will directly influence how customers interact with the brand, ensuring every touchpoint is thoughtful, data‑driven, and aligned ...