Senior Operations Manager

To deliver all operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture.

Duties and responsibilities

• Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets.
• Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth.
• Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction.
• Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team.
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