Senior Operations Manager, Trust & Risk

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are looking for a Senior Manager of Trust & Risk to provide strategic leadership and direction for a specific client based at our Philippines campus. This person will own operational performance against client KPIs and SLAs and drive continuous improvement initiatives across the program, which will include oversight of Fraud Analysts, Team Leads, and Operation Managers.

As Senior Manager of Trust & Risk, You Will…

• Define, review, and strengthen fraud and risk strategy through new standards, policies, workflows, and mitigation efforts (i.e. rules, models, and detection logic) in partnership with Client Fraud teams.
• Ove...