Senior Problem Manager — IT Service Delivery & RCA Lead

Link-Worldwide seeks a Problem Manager in Mexico, Jalisco to oversee problem management processes. Responsibilities include managing the problem lifecycle, root cause analysis, and driving improvements.

Applicants must have a post secondary diploma in Computer Science or related field, ITIL qualification, and excellent communication skills in English. This role supports the overall goal of enhancing product availability and achieving top-notch customer service.