Senior Property Claims Manager, Melbourne

JL Exec • Melbourne, Victoria • Posted June 23, 2026

Position Overview

  • Newly created role
  • Work life balance
  • Ownership of escalated disputes (IDR & EDR)

    • Our client, a leading successful national insurance group who are well-respected for delivering quality products and a high standard of service to brokers, is currently seeking an experienced property claims professional to step into this newly created senior claims role and make it their own.

    Key Responsibilities

  • Manage a small portfolio of property claims to ensure accurate & efficient settlement
  • Take ownership of all escalated disputes (both IDR & EDR)
  • Expand and seek ways to improve their disputes process
  • Mentoring staff
  • Involvement in various transformation projects
  • Build and maintain strong relationships with various stakeholders internally and externally
  • Working to AFCA and IFSO timeframes
  • Handling of all AFCA submissions & challenge decisions if necessary

    • ...