Senior Service Delivery Manager- Cantonese Speaker
Lenovo • Hong Kong, Hong Kong • Posted July 13, 2026
Position Overview
Description and Requirements
Summary
Service Delivery Manager(SDM) role is to foster, build and maintain a strong relationship between Lenovo and its customers. The SDM understands the needs and preferences of our key customers, ensuring that their interactions with Lenovo are positive and seamless. This involves identifying opportunities to upsell or cross-sell, resolving issues or complaints, and providing personalized attention and support.
Role Responsibilities
Strong executive presence with ability to manage through high intensity, high pressure scenarios
Developing and executing strategic plans for improving customer satisfaction, loyalty and retention.
Develop a professional relationship with key customer stake holders (executive level) and act as a single point of contact for the customer for all issues and challenges relating to the service.
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