Senior Strategy Manager – Global Customer Success

Overview

• Support executive presentations and planning sessions for the global customer success organization
• Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
• Support executive escalations and risk management actions
• Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
• Drive process improvements to enhance sales efficiency and revenue realization
• Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
• Monitor key risk drivers and manage at-risk customer governance and reporting
• Lead risk mitigation forums and develop remediation action plans
• Drive process improvements to address root causes of churn risk

Requirements

• 7+ years in business strategy, program management, or organization...