Senior Support Engineer

Role Overview

The Senior Support Engineer is responsible for owning the end-to-end health, reliability, and support of the BSS/OSS platform and dependent Web/App components. They will troubleshoot cross-domain issues and drive incident response, root‑cause analysis, and continuous improvement.

What You Will Do

• Troubleshoot cross-domain issues and drive incident response, root‑cause analysis, and continuous improvement.
• Serve as L2/L3 SME for BSS/OSS, triage, diagnose, and resolve incidents.
• Lead P1/P2 incident bridges and coordinate with vendors and cross‑functional teams.

Why It Might Be a Fit

This role requires strong BSS and OSS domain expertise, troubleshooting and problem‑solving capabilities, and experience with API‑first and microservices‑based architectures. The ideal candidate will have 5‑8+ years of experience in platform/application support and incident/RCA management.

Requirements

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