Senior Support Engineer - MX-Monterrey

About the Role

At Globant, we help leading organizations deliver reliable, scalable, and secure digital experiences through world-class engineering, cloud solutions, and operational excellence.

We are looking for a Senior Support Engineer to join a global support organization responsible for maintaining the availability, performance, and reliability of critical enterprise applications and services.

This position is hybrid in Monterrey, Nuevo León , and requires collaboration with global teams supporting enterprise-scale platforms and cloud-hosted services.

What You’ll Do

Application & Platform Support

• Provide Level 2 support for enterprise web applications, platforms, and cloud-hosted services
• Monitor, investigate, troubleshoot, and resolve production incidents
• Perform root cause analysis and collaborate with engineering teams to drive long-term solutions
• Manage incidents thro...