Senior Support Specialist, Billing

Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world‑class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

This role requires in‑office attendance at least 3 days/week in Toronto.

The Role

Air is hiring a Senior Support Specialist to own inbound billing support and grow into general customer support as the first hire in our Toronto CS hub.

This role exists because billing support at Air requires real expertise - Stripe, enterprise payment platforms, tax exemptions, vendor forms, nuanced invoice questions - and we need someone who can take full ownership of that inbox without relying on escalation. Be...