Senior Technical Analyst

Senior Technical Analyst

Job Description:

• Performs Local IT daily activities as per checklist accurately and timely.
• Incident resolution escalated by IT Helpdesk; manage incidents/service request related any.
• Provide technical support for Townhall, Job Fair and meeting/training rooms setup.
• Deployment and movement of physical assets.
• Asset management (inventory update, tracking etc., reconciliations).
• Ensuring the team KPI/KQI’s are met as per incident SLA.
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition.
• Support DRP/BCP requirement in the organization.
• Analyse and elevate issues to Support teams for resolution if required.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue that arises.