Senior Technical Support Engineer

Job Title: Senior Technical Support Engineer

Location: Bangalore, India

• Working hours 5 am PST to 5 pm PST in staggered shifts

Required Skills: Customer Front

● Willing to work flexible and varying shift times including weekends and evenings

● Excellent written and verbal communication skills

● Ability to work well in a diverse team environment

● Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, LDAP, RADIUS, etc.)

● Experience working with Firewall Central Management Systems

● Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

● Working knowledge of Security services (IDS/IPS, Firewalls, etc.)

● Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required