Senior Technical Support Engineer - Enterprise Support - Linux & Database

Job Description

Summary:A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

As a Senior Technical Support Specialist, you will serve as the backbone of our enterprise support operation, providing deep technical expertise to our global customer base utilizing Vertica. This role is designed for a seasoned professional who thrives on solving complex, large-scale data challenges and possesses a relentless drive to ensure customer success in mission-critical environments.

You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital bridge between our enterprise customers, product management, and engineering teams.

Key Responsibilit...