Senior Workforce Analyst (Forecaster & Capacity Planner)

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

●Manage the global seat allocation for agents.

●Consolidation of data across all programs.

●Analyzes gathered data and ensures utmost accuracy.

●Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.

●Assist WFM Planner on new program...