Service Agent Ii (Ciudad Apodaca)

Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedures

• Assists customers by tracing packages and answering questions regarding FedEx products and services, providing over‑the‑counter and over‑the‑phone service
• Types or otherwise prepares various operations reports
• Handles customers with packages in cage
• Maintains and au...