Service Associate - Reservations

Shangri-La • Philippines, Philippines • Posted June 29, 2026

Position Overview

We are looking

for Service Associate - Reservations to join our team!

Key Responsibilities:

  • Provide assistance to our guests when making reservations or bookings

  • Provides guests with accurate and relevant information about the hotel services, facilities and rates

  • Provides best-fit solutions for our guests to help improve the guest experience

  • Introduce promotions and opportunities to guests

  • Ensure guest satisfaction

    • About you: 

  • Is a strong team player

  • Has a can-do attitude

  • Enjoys crafting creative and best-fit solutions for business partners and customers

  • Thinks outside of the box whilst leading change in the hotel

  • Understands the global markets and local environment

  • Communicates and writes with fluency in English (as well as the local language)

  • Has relevant experience in a similar capacity previously...