Service Delivery Leader (Contract)

ABOUT THE JOB

The Customer Deliver Leader (CDL) is the single point-of-contact and accountability for a sold Run service to the account and to delivery. The CDL works across delivery teams to be the single service owner responsible for meeting service contractual SLA. For large clients you will work as a part of a team of CDL’s focus on specific sold services. For smaller clients you may cover one or all of the services. Your key interfaces are Project Services, Engineering, Delivery Leads and the AM/CM.

KEY RESPONSIBILITIES

Leadership & Meeting Cadence

• Assists the AM/CM in providing information for Account Reviews on their represented Service
• Leads “Joint Account – Delivery Review” & Participates with the AM/CM on Client Reviews when requested by the AM.
• Attends the Daily Operations Review Meeting (DORM) which is led by the Service Management Account Service Delivery Manager
• Runs a regular review with the ...