Service Delivery Manager

Fortinet • Burnaby, British Columbia • Posted June 23, 2026

Position Overview

Service Delivery Manager (Contract)

We are looking for a Contract Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic team looking for a like-minded individual to join us on our journey. Reporting to the Team Lead, Service Delivery, this role requires the following:

  • Build trust and relationships with customers through successful SOCaaS delivery
  • Customer management ownership, including issue escalation and resolution
  • Keeping all SOCaaS Management stakeholders informed of customer status
  • Identify and lead the development and improvement of Service Delivery processes
  • Ownership of all SDM process deliverables

    • Responsibilities

  • Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding.
  • Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, ...