Service Delivery Manager

Service Delivery Manager

£15m Field Service Business | 60 Engineers | Dynamic Team Culture

Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers.

You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service.

We’re an employer of choice, fostering collaboration, growth, and belonging.

You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter.

What you’ll bring:

• Proven experience managing field service operations and teams.
• Strong leadership, people management, and communication skills.
• Confidence with Microsoft 365 and data-driven decision-making.
• En...