Service Delivery Manager - Dubai

Service Delivery Manager - Dubai

Employment: Full Time

Location: Dubai • Address: Jebel Ali Freezone

The role

The Service Delivery Manager is an integral part of the Service Operations team and represents all consumer‑facing Technology services across the Chalhoub Group. You are responsible for ensuring all Service Support and Service Delivery actions are taken to meet the customers/business and Tech requirements for those services.

What you’ll be doing

• Monitoring and reporting on service delivery metrics and overall performance.
• Coordinating planned changes with customer service, change management and operations.
• Maintaining relationships with technical teams, IT, and business partners; communicating on major service outages/escalations.
• Managing service delivery teams and individual objectives, performance and development; developing and operating a broad set of service level manag...