Service Delivery Manager

About the Role

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. Our immediate requirement is for an experienced Service Delivery Manager to be a key part of our Egham team, representing proAV, taking full responsibility for ensuring the successful delivery of contracted services to clients, meeting agreed SLAs, maintaining high levels of customer satisfaction, and driving continual service improvement. This is an exciting opportunity for an exceptional, talented Service Delivery Manager to join an established operation to help shape the future of our customer success operations. Experience and seniority will be reflected in remuneration and benefits.

Key Responsibilities

Service Operations & Performance

• Oversee day‑to‑day service delivery for assigned client accounts, ensuring SLA and KPI compliance.
• Coordinate with helpdesk, VNOC, onsite enginee...