Service Delivery Manager (EMEA)

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Delivery Manager and become a key player in our dynamic and collaborative team.

Why OryxAlign?

At OryxAlign, we believe in empowering our people to thrive. We’re committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth‑oriented workplace. If you’re looking for a role where your leadership and IT service management expertise can shine, we'd love to hear from you.

What You’ll Be Doing

• Own governance and execution of Incident, Problem, and Change Management across EMEA.
• Lead and oversee Service Desk operations, ensuring high‑quality, responsive end‑user support.
• Act as the primary escalation point for Service Desk analysts and business stakeholders.
• Manage ticket queues, prioritisation, and workload distribution to meet SLA targets.