Service Delivery Manager (Global)

Brookfield Asset Management • London, England • Posted July 17, 2026

Position Overview

Job Description

Builds and leads a high‑performing, globally aligned deskside organization that delivers exceptional end‑user support. Aligns ITIL‑based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes.

Key Responsibilities

  • Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews.
  • Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard.
  • Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communicati...