Service Delivery Manager

Madrid, Spain with availability to travel within the EU

Education/Experience

• Experience: minimu m 5 years in IT Service Delivery or Account Management within Cyber Secrity market.
• Language: Fluency in English (spoken and written).
• Travel: Willingness to travel regularly within EU.
• Sector Knowledge: Experience with public sector or governmental clients is a plus.
• Problem-Solving: Innovative and proactive approach to challenges.
• Personal Traits: Self-motivated, resilient, goal-oriented, and composed under pressure.
• Organizational Skills: Ability to manage multiple tasks and priorities effectively.
• Timely and high-quality delivery of consultancy services.
• Regular client visit reports and feedback summaries.
• Monthly performance reports including KPIs and improvement plans.
• Updated service portfolio based on client needs and market trends.
• Documentation...