Service Delivery Manager

ISS • Manchester, England • Posted July 02, 2026

Position Overview

Job Description

We are looking for an experienced professional with a strong Facilities Management (FM) background, ideally with a Hard FM or technical bias, who can lead multi-service teams within a small account environment.

You will leverage a deep understanding of the customer’s business to create value, while supporting customer retention and growth.

Key Responsibilities

  • Oversee full site operations, ensuring delivery against KPIs, SLAs, and service performance standards
  • Ensure compliance with all operational, service, and HSEQ requirements, including safe systems of work
  • Lead and manage engineering and cleaning teams, including staffing structures and resource allocation
  • Drive adherence to OPF and service excellence standards
  • Take ownership of cost control, including labour and resource utilisation
  • Manage budgets and support P&L performance
  • Act as the Senior Point of Contac...