Service Delivery Manager- Modern Workplace

Michael Page • Hyderabad, Telangana • Posted June 02, 2026

Position Overview

  • PF & Gratuity included
  • Medical benefits included

    • About Our Client

    The hiring organisation is a large organisation in the FMCG sector, recognised for its commitment to innovation and delivering high-quality products. It operates in a fast-paced environment with a focus on leveraging technology to enhance business outcomes.

    Job Description

    Location- Hyderabad

    Mode- HybridMAIN RESPONSABILITIES

  • Oversee the end-to-end delivery, ensuring alignment with business objectives and regulatory requirements.
  • Act as the primary point of contact for Modern Workplace domain, managing both internal teams and external partners/vendors.
  • Monitor and report on service performance, ensuring agreed-upon KPIs and SLAs are met or exceeded.
  • Drive service improvements, incident resolution, and root cause analysis for service disruptions.
  • Manage stakeholder communication, expectations, and satisfaction ...