Service Delivery Manager - Planning

Smith+Nephew • Kharadi, Maharashtra • Posted June 04, 2026

Position Overview

Service Delivery Manager- Planning
Location: Kharadi, Pune
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Join us as a Service Delivery Manager Planning in Pune and lead the global delivery of mission critical planning systems that power our Supply Chain operations. This is a role for someone who wants to influence how world class planning technology supports patient outcomes, shape a global service landscape and drive continuous improvement in a complex and fast evolving environment.
What will you be doing?
Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones
Act as the single point of contact (SPOC) for all Kinaxis planning support and service‑related matters
Own end‑to‑end ITIL‑based service operations, including Incident, Problem, Change, and Knowledge Management

        
    