Service Design - Senior Associate

As a Service Design Senior Associate in Consumer Banking Deposits, you will play a pivotal role in shaping end-to-end customer experiences, by leveraging your deep expertise in service design and systems thinking. As a core contributor participate in the execution of service strategies, designed to serve our customer experiences navigating products and services. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
**Job responsibilities**

+ Design and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
+ Create storyboards, journey maps, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
+ Collaborate with stakeholders...